Losi LOSB0208BD User Manual download pdf (Page 12)

INSPECTION OR REPAIRS

If this Product needs to be inspected or repaired, please

use the Horizon Online Repair Request submission process

found on our website or call Horizon to obtain a Return

Merchandise Authorization (RMA) number. Pack the Product

securely using a shipping carton. Please note that original

boxes may be included, but are not designed to withstand

the rigors of shipping without additional protection. Ship

via a carrier that provides tracking and insurance for lost

or damaged parcels, as Horizon is not responsible for

merchandise until it arrives and is accepted at our facility. An

Online Repair Request is available at www.horizonhobby.com

http://www.horizonhobby.com under the Repairs tab. If you

do not have internet access, please contact Horizon Product

Support to obtain a RMA number along with instructions for

submitting your product for repair. When calling Horizon, you

will be asked to provide your complete name, street address,

email address and phone number where you can be reached

during business hours. When sending product into Horizon,

please include your RMA number, a list of the included items,

and a brief summary of the problem. A copy of your original

sales receipt must be included for warranty consideration.

Be sure your name, address, and RMA number are clearly

written on the outside of the shipping carton.

NOTICE: Do not ship batteries to Horizon. If you

have any issue with a battery, please contact the

appropriate Horizon Product Support ofce.

WARRANTY INSPECTION AND REPAIRS

To receive warranty service, you must include your

original sales receipt verifying the proof-of-purchase

date. Provided warranty conditions have been met, your

Product will be repaired or replaced free of charge. Repair or

replacement decisions are at the sole discretion of Horizon.

NON-WARRANTY REPAIRS

Should your repair not be covered by warranty the

repair will be completed and payment will be required

without notication or estimate of the expense unless

the expense exceeds 50% of the retail purchase

cost. By submitting the item for repair you are agreeing to

payment of the repair without notication. Repair estimates

are available upon request. You must include this request

with your repair. Non-warranty repair estimates will be billed

a minimum of ½ hour of labor. In addition you will be billed for

return freight. Horizon accepts money orders and cashiers

checks, as well as Visa, MasterCard, American Express,

and Discover cards. By submitting any item to Horizon for

inspection or repair, you are agreeing to Horizon’s Terms and

Conditions found on our website under the Repairs tab.

UNITED STATES

(Electronics and engines)

Horizon Service Center

4105 Fieldstone Rd

Champaign, Illinois

61822 USA

[email protected]

877-504-0233

(All other products)

Horizon Product Support

4105 Fieldstone Rd

Champaign, Illinois

61822 USA

[email protected]

877-504-0233

UNITED KINGDOM

Horizon Hobby Limited

Units 1-4 Ployters Rd

Staple Tye

Harlow, Essex

CM18 7NS

United Kingdom

[email protected]

+44 (0) 1279 641 097

GERMANY

Horizon Technischer Service

Hamburger Str. 10

25335 Elmshorn

Germany

[email protected]

+49 4121 46199 66

FRANCE

Horizon Hobby SAS

14 Rue Gustave Eiffel

Zone d’Activité du Réveil Matin

91230 Montgeron

+33 (0) 1 60 47 44 70

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Losi LOSB0208BD User Manual Page 12

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